The Topnaars
The Topnaar community lives on the edge of the Namib Desert along the Kuiseb River, where the nutritious Nara melon grows naturally. This prickly plant is harvested by the Topnaars and processed into natural products such as soaps, creams and lotions. Thanks to the COSDEF OYETU Outreach Project, they have learned craftsmanship in leatherworking and making jewellery from locally found materials. Their handmade products now provide an important source of income and strengthen the economic position of their community and surrounding villages.
Chayah's Return Policy
At Chayah we strive to provide you with unique, high quality handmade products. If for any reason you are not completely satisfied with your purchase, we will make sure your returns process is smooth and worry free.
1. Received product with defect or wrong specifications:
What to do? If your product is damaged, the wrong color, or otherwise does not meet your expectations, you may donate, give away, or recycle the product at your own discretion.
Our promise: We offer you the choice of receiving a replacement product free of charge or a refund of your purchase price, including shipping costs.
2. Return of intact products:
Conditions: If the product is not damaged and you still want to return it, this can be done within 30 days after receipt. Make sure the product is undamaged and in its original condition.
Returns: Return shipping costs are at your own expense. Once we receive the product, we will process your refund or send you a replacement.
3. Procedure:
Please send an email to info.chayah@gmail.com with your order number and details of your return request.
We will contact you within 48 hours to confirm next steps.
4. Exceptions:
Unfortunately, personalized or custom-made products cannot be returned unless there is a defect.