Delivery & Delivery Times

Discover everything about Delivery & Delivery Times at Chayah. On this page you will find information about the shipping methods we use, the costs and the estimated delivery times for your handmade products. We do our best to deliver your order to your home as quickly and safely as possible, so that you can enjoy your purchase soon.

Shipping Method
Once you receive your order, we will do our utmost to dispatch it as quickly as possible. We hope to delight you with your products by the next day. Unfortunately, there are times when this may not be possible, and your order may arrive in the following days. Please note that no orders are shipped or delivered on Sundays.

After ordering, you will receive an email in your mailbox stating that the product is being processed and shipped. Orders are delivered when everything is in stock in our warehouse. The delivery time can be seen per product on the product page.

Shipping costs
Chayah works together with PostNL. We work together because PostNL is a sustainable and safe delivery method and we fully support that. The costs we charge for this can be found below.

Country | Netherlands
Parcel service | PostNL
Shipping costs | €4.95

Pick up at PostNL location
You can also choose to pick up your product at a PostNL pick-up point near you. The different locations for PostNL pick-up points can be found via this website:
https://www.postnl.nl/locationwijzer/

Order track & trace
You can track the status of your order yourself using the Track & Trace number.
The Track & Trace number will be sent to you by email as soon as the order leaves our warehouse.

Reflection period
You may return or exchange a purchase up to 30 days after purchase. However, the purchased product must be returned in the correct condition.

Return
The return costs for returning an order are €4.95. On the page about returns you can find more information about the return process.

Our postal address is:
Chayah VOF
Mayor Fernhoutlaan 37
3648XH Wilnis
The Netherlands