Exchanges & Returns

At Chayah, we strive for customer satisfaction. On this page, you will find clear guidelines on how to return a product, what the conditions are, and what steps you need to follow. If you are not satisfied with your purchase, we will make sure the return process goes as smoothly as possible. Read our return policy for more information.

Chayah's Return Policy

At Chayah we strive to provide you with unique, high quality handmade products. If for any reason you are not completely satisfied with your purchase, we will make sure your returns process is smooth and worry free.

1. Received product with defect or wrong specifications:

What to do? If your product is damaged, the wrong color, or otherwise does not meet your expectations, you may donate, give away, or recycle the product at your own discretion.

Our promise: We offer you the choice of receiving a replacement product free of charge or a refund of your purchase price, including shipping costs.

2. Return of intact products:

Conditions: If the product is not damaged and you still want to return it, this can be done within 30 days after receipt. Make sure the product is undamaged and in its original condition.

Returns: Return shipping costs are at your own expense. Once we receive the product, we will process your refund or send you a replacement.

3. Procedure:

Please send an email to info.chayah@gmail.com with your order number and details of your return request.

We will contact you within 48 hours to confirm next steps.

4. Exceptions:

Unfortunately, personalized or custom-made products cannot be returned unless there is a defect.