Frequently Asked Questions

Once you receive your order, we will do our utmost to dispatch it as quickly as possible. We hope to delight you with your products by the next day. Unfortunately, there are times when this may not be possible, and your order may arrive in the following days. Please note that no orders are shipped or delivered on Sundays.

After placing your order, you will receive an email confirming that your product is being processed and shipped. Additionally, you will receive an email containing the Track & Trace code, which allows you to monitor the progress of your order during the shipping process.

Unfortunately it is not possible to cancel or change your order after payment. What can you do?

• After receiving your order, you can register it for return. See everything about returns here .

• If you forgot a product, you can always place a separate order.

We have many payment options. For example, payment is possible via:

• iDEAL
• MasterCard
• Visa
• American Express
• Apple Pay
• Bank contact
• PayPal

Unfortunately, it is not yet possible to pay afterwards.

Unfortunately, it is not yet possible to pay afterwards. View all our payment options here .

We hope you are happy with your purchase. If you are not, and you still want to return your purchase, you can.

Not satisfied?

1. Register your return via the website
2. You will receive an email from us, please read it carefully!
3. Give away, donate or recycle your product! You will simply receive a new product, or your money back!
4. Still want to return it? Download the shipping label, stick it on the box and take it to your nearest PostNL point.

View all information about returns here

Please note! When returning, the shipping costs are at your own expense.

Shipping costs are €4.95 standard.

View our page here with more information about delivery, delivery times and shipping costs.

Once we receive your order, we will work on arranging your refund or sending you a replacement product.

View all information about returns here .

Please note! The shipping costs for returns are for your own account. (€4.95)

We think it is important that you are satisfied with your product. Is that, for whatever reason, not the case? Then you can easily return it.

Not satisfied?

1. Register your return via the website
2. You will receive an email from us, please read it carefully!
3. Give away, donate or recycle your product! You will simply receive a new product or your money back!
4. Still want to return it? Download the shipping label, stick it on the box and take it to your nearest PostNL point.

View all information about returns here

Please note! When returning, the shipping costs are at your own expense.

Chayah buys its products directly from the organizations or companies. How this money reaches the craftsmen can differ per organization.

For example, we work together with Oyetu from Namibia. We buy the products through the organization, they then pay the artisans who make the products.

We also work together with Chako Zanzibar. The craftsmen are their employees and therefore receive a normal salary. The purchase costs go to the company and part goes to the wage costs of these craftsmen. But fortunately, besides giving these craftsmen a chance, they also do a lot of good for the environment. That's where your money goes too!

Finally, 10% of the profits go to the organizations, so they can do even more good!

Read more about where your money goes here .